Monday, September 9, 2019

Virtual Norms To Live By Case Study Example | Topics and Well Written Essays - 1250 words

Virtual Norms To Live By - Case Study Example The virtual world makes it possible to interact with each other without being physically present. The availability of email, chat rooms, video conferencing, texting and calling on mobile and landline phones makes virtual collaboration more convenient. As it is with groups working face-to face, virtual teams also need norms to live by. Karten (2003) explains that team norms should be formed in order for team members to be guided accordingly as to how they interact, communicate and conduct themselves as members of the team. It follows that such norms should be agreed upon and clearly understood and interpreted by all the members of the group. Norms are not really set in stone. Should some norms prove to be ineffective or unsuitable already to the group, then they may be amended. I have enumerated ten norms that I believe will work with virtual teams and help them work together better. Communication Norms 1. Be open to each other’s ideas. Give each other the chance to communicate them and listen well without judgment. Objectively listening to other people’s ideas can actually be an enriching experience. Richmond & McCroskey (2005) defines organizational communication as â€Å"the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization.† (P. 20). ... When one sends a message to another team member, it may be possible that the recipient is not online to receive the message at that particular moment, so the sender needs to give allowance of time before his message is received and acknowledged. It must be considered that members are not online on a round-the-clock basis and is also living a life offline that is has no relation to the project. This should be clearly understood so that disappointments are avoided. If there is an urgent message to be expected, one should be informed by mobile phone right away so he can check his email. 3. Acknowledge receipt of messages. In relation to the previous communication norm, it is but polite to acknowledge the receipt of a message so that the sender is aware. If there is a question in the message, it needs to be answered by the recipient as soon as he can so there is less time wasted on waiting. 4. Ask questions if things are not clear. This is a very basic practice. Members should not be int imidated to ask questions because it is crucial that they are clear on what they should do. If one is unsure of what to do and just goes by what he just feels is right without clarifying with the others, he might end up doing it wrong, hence, repeating the whole process. Asking questions and getting the right answers for it saves the team a lot of time and effort. 5. Always be motivating to others. Members of a team should be constantly motivated and encouraged to go on with the tasks in order to achieve the set goals. Motivation may come in many forms - intrinsic motivation or the inner drive to learn which leads to personal fulfillment; extrinsic motivation, which consists of rewards or a prize for

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